Shanna Cleveland is the Senior Market Research Coordinator who runs CX strategy for Innovatis Group. She partners with executives and community leaders to elicit customer opinion through customized engagement campaigns. After years of working in the market research industry, Shanna knows that an engaged audience is critical to collecting valuable insights that can best educate business decisions. She has designed, implemented, and analyzed research strategies for several Fortune 500 companies across a variety of industries. Outside of work, Shanna enjoys soaking up the sun on her paddle board or hitting the slopes on her snowboard.