solutions for brands


Purchasing behaviors have evolved. Customers are becoming more and more savvy, relying heavily on peer reviews to make purchasing decisions. For brands, it’s more important than ever to cultivate customer advocates.

99% of customers rely on peer insights to make purchasing decisions.

Innovatis Group creates unique customer engagement strategies to elevate the collective voice of the customer. Through educational and training programs, events, local engagement, we nurture customers along their buyer journey.

  • Higher NPS
  • Deeper understanding of customer and industry trends
  • Guidance on product roadmap
  • Increased customer loyalty

Brands with customer groups see 3x higher NPS

Our customer engagement strategies drive results for the brands we support.

 

Boomi
200%
VMware
95%
Avaya
2x
Canon
90%

Increase in global customer participation

would recommend products to a colleague

shorter decision cycles

market penetration


Learn more about the benefits of understanding the collective voice of the customer


February 27, 2020

Using a Committee to Gather Collective Insight

This article originally appeared on AssociationSuccess.org on September 4, 2018. Virtual events are more than just a convenient and fun means for education and engagement. While it is important to work hard to translate the in-person experience into the virtual space […]
February 14, 2019

Creating a Memorable New Member Experience

Have you ever forced yourself to step outside your comfort zone? I’m sure we can all think of an example from our own past, but entertain me for a moment: imagine you’ve just moved to a new town and you […]