Purchasing behaviors have evolved. Customers are becoming more and more savvy, relying heavily on peer reviews to make purchasing decisions. For brands, it’s more important than ever to cultivate customer advocates.
99% of customers rely on peer insights to make purchasing decisions.
Innovatis Group creates unique customer engagement strategies to elevate the collective voice of the customer. Through educational and training programs, events, local engagement, we nurture customers along their buyer journey.
- Higher NPS
- Deeper understanding of customer and industry trends
- Guidance on product roadmap
- Increased customer loyalty
Brands with customer groups see 3x higher NPS
Our customer engagement strategies drive results for the brands we support.
200%
95%
2x
90%
Increase in global customer participation
would recommend products to a colleague
shorter decision cycles
market penetration